Contact Centre

Our scalable cloud call centre helps you deliver personalised service no matter how many clients you have

Data-driven experiences. Faster resolutions.
More satisfied customers.

The ways in which customers contact your business, like live chat and social media, continue to expand while the expected response times decrease. This means your customer support centre needs advanced, on-demand capabilities that are cost-effective and easy to use and maintain. Otherwise, it drains your resources and provides poor customer experiences that hurt your growth.

A cloud-based contact centre solution from CloudCoCo can solve your problem. Your agents can securely access each customer’s data and the centralised platform from anywhere on any device. With efficient routing, state-of-the-art capabilities and our proactive maintenance, you can quickly solve clients’ issues in their preferred method, while keeping IT costs and management burdens low.

59% of consumers (on average) have higher customer service expectations than they did a year ago.* Make sure you stay ahead of the curve with our cloud call centre.

*Microsoft

Our cloud-based contact centre solution improves call-handling efficiency with:


Easy scalability add or remove users and computing resources on demand

Seamless business communications all channels and apps (voice, text, social media, CRM software, etc.) streamlined on a single platform

Advanced features auto-attendant, IVR, in-depth analytics and more

Reliability cloud backups and agents who can work from any location on any device

Time and cost savings eliminate hardware and physical infrastructure purchases, system maintenance and only pay for what you need

Easier compliance customise security policies and procedures from a user-friendly dashboard to keep up with evolving regulations

FAQ

It’s a comprehensive set of customer service apps and tools, hosted in the cloud, so agents can serve clients from anywhere with the latest capabilities. Customers will enjoy better, faster experiences while the organisation can reduce IT costs and maintenance burdens.

It’s a cloud-based software that streamlines customer service operations into a single platform, no matter where agents are located. Organisations can increase customer service efficiency and effectiveness, while controlling or even reducing expenses.