Voice

Contact Centre

In many cases your phone line is the main point of
contact with your customers.

Find out how our contact centre solutions help increase customer satisfaction and
ensure their call gets to the right person each and every time.

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Benefits of our
Contact Centre

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Our contact centre service has many benefits for you including:

  • Providing an enterprise-grade contact centre, with the performance and resilience to ensure your customers can always contact you
  • All your staff can receive calls regardless of location, from the office or on the road.
  • No expensive hardware.
  • Easy to deploy and use helping to minimise resistance to change.
  • Understand your performance by using advanced analytics and customer feedback features.
  • Fully integrable with leading CRM platforms.
  • Easily scalable to meet peak seasonal demands with no CAPEX costs.

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Revolutionising
Communications

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The way we communicate internally and externally has changed in the following unrecognisable ways:

  • Omni-channel dialogue management systems to route calls, instant messages, web chats and social media posts to the correct agent, regardless of time, device or location.
  • Supports flexible and out of office working; customer interactions routed to the right agent instantly, wherever they may be, whilst logging granular information including call / IM recordings and screen captures if desired.
  • Suitable for use by organisations who need to comply with relevant standards and regulations including FCA, PCI DSS and GDPR.
  • True UC, Cloud based systems which will work with any existing proprietary IP hardware regardless of brand or make, Cisco, Mitel, etc.

MORE VOICE and collobration SERVICES

Analogue &
Call Lines

 

Save up to 20% on your line rental and call charges.

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Microsoft
Office 365

 

Delivering flexible solutions for both
Skype for Business and
Microsoft Team

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SIP
Trunking

 

Stress-free sip trunking solutions are the cost-effective alternative to
expensive, heavy ISDN and PSTN lines.

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Inbound
Services (NGN)

 

Virtual numbers known as non
geographic numbers can improve your company’s image.

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Managed Mobile
Services

 

What if you had an amazing mobile phone tariff with unbelievable
account management?

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Cloud
Talk

 

Virtual numbers known as non
geographic numbers can improve your company’s image.

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Cisco HCS
Telephony

 

Bring your Collaboration and communications services together, unified and integrated

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