Voice

Inbound Services (NGN)

Virtual numbers known as non-geographic numbers
can improve your company’s image.

We have a vast range of 01,02, 03 and 08 numbers for your business, just contact our account managers. We can have you setup and routing via our Inbound Call Management platform the same day.

ADVANCED REPORTING

Live statistics

Online access to detailed live call statistics and caller information shows you; caller productivity levels, call patterns and inbound call behaviours.

INBOUND REPORTS

Summarised reports

Call statistics are readily available and emailed to you daily, weekly or monthly. Reports can be summarised or detailed depending on user preference.

IVR (Auto Attendant)

Intuitive user experience

IVR call plans can easily be built using the intuitive user interface. Audio files can be uploaded and dropped into each node of your IVR. Calls will route depending on the parameters you’ve created. i.e. time or day / digit press / availability etc.

CALL RECORDING

Inbound. On Demand.

Record all calls, a percentage of calls or record on demand are all options available on Inbound. Recordings can be retained within the secure ISO compliant Inbound environment and found using comprehensive search filters. Access to recordings can be defined at user access level.

Administration Rights

Access with compliance

Your administrator profile can setup new users, delete users and limit access for any users on Inbound. Any changes made are logged against the user profile to ensure access compliance at all times.

voicemail

Inbound. On Demand.

Voicemails across your business can be stored and archived within the Inbound platform as .wav files. Easily accessible, it’s a seamless way to maintain records and retrieve callers’ messages securely.

inbound app

Disaster recovery planning

Invoke your disaster recovery call plan via your mobile App. Inbound is accessible to change call plans, access call stats and stay in touch with your business’ needs, wherever you are via your mobile device.

INBOUND REPORTS

One-Way. No disruptions.

Advertising multiple numbers routed back to the same advisors is made easier with a one-way whisper to your agent when the call connects. Using Inbound Call Whisper allows you to always know where your calls are coming from without disrupting the customers journey.

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Save up to 20% on your
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