Our contact details

Name: Mark Halpin
Address: CloudCoCo Limited, Leeds East Airport, Church Fenton, Leeds, LS24 9SE
Phone Number: 0333 050 3990
E-mail: coco@cloudcoco.co.uk

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users.

Except for certain information that is required by law, your decision to provide any personal data to us is voluntary. However, please note that if you do not provide certain information, we may not be able to achieve or deliver some or all of the purposes outlined in this statement, and you and your employer may not be able to use certain tools and systems which require the use of such personal data.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • for operational purposes in connection with running of our company
  • so that we can personalise your use of our website, assist your use of our website and improve the site generally;
  • when you make an enquiry on any area of our website;
  • when we provide services to you or your employer on your behalf;
  • when you apply for employment.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting coco@cloudcoco.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to:

  • Applying data analytics to business operations and data to describe, predict and improve business performance within Adept4 and/or to provide a better user experience;
  • Operating and managing our business operations;
  • Recruitment;
  • Complying with legal requirements;
  • Facilitating communication with you;
  • Monitoring your use of our website, systems, apps and tools you use;
  • Managing our contractual and/or employment relationship with you;
  • Improving the security and functioning of our website, networks and information;
  • Marketing our products and services to you with your agreement;

We will only process your personal data for the specific purposes mentioned above, and only with your consent, to the extent such consent is mandatory under applicable laws.

How we store your information

We take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.

 

CloudCoCo protects your personal data in accordance with applicable laws and our data privacy policies. In addition, CloudCoCo maintains the appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage.

 

We maintain organisational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake. We have regular penetration testing performed by a third-party provider, which continues to show the strength of our technical defences.

 

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

 

All passwords we retain are encrypted and secured within restricted access servers. Where you have a password and account details, you are responsible for protecting the confidentiality of your password and user account details and you should not share this information with any other person. You may not transfer your account to anyone without our prior written consent.

Website

Regarding your use of our websites, it must be understood that the open nature of the internet is such that information and personal data flows over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data are intended.

Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.

Data Processing Locations

A number of our service providers are international organisations with offices and operations throughout the world.

Personal data collected may be transferred or be accessible throughout CloudCoCo’s business and internationally between its partners and affiliates.

Data Retention

We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:

  • We retain your personal data as long as we have an ongoing relationship with you (in particular, if you or your employer have an account with us).
  • We will only keep the personal data while your account is active or for as long as needed to provide services to you.
  • We retain your data for as long as needed in order to comply with our legal and contractual obligations.

Links

Our website may contain links to other sites. We are not responsible for the privacy, content or services provided by the sites from such links and they are not covered by this privacy statement.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

 

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

Please contact us at coco@cloudcoco.co.uk if you wish to make a request.

 

How to complain

You can complain directly to CloudCoCo if you are unhappy with how we have used your data.

 

Please contact:
Data Protection Team
CloudCoCo Limited
Leeds East Airport
Church Fenton
Leeds
LS24 9SE

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113