CloudCoCo / Cyber Security
AI-Powered Cyber Defence
Continuous monitoring. Controlled response.
CloudCoCo’s AI-powered cyber defence service brings continuous monitoring, threat investigation and controlled response together. It helps your team assess security alerts, act on genuine threats and see the decisions behind each action.
Give your team support with routine alert handling, while retaining control over decisions that affect your organisation.
Tell us about your current tools and the support you need.
Monitor continuously
Investigate in context
Respond within agreed boundariesWhat the service does
From security signals to informed action
A security alert is a starting point. The work is understanding what it means, deciding what can be done safely and keeping a record your team can use.
Continuous monitoring
The platform monitors security information from connected systems around the clock, including activity outside normal working hours. Your team can follow activity across the sources included in your service, with the devices, accounts and applications to monitor agreed during service design.
Connected security context
Bring relevant endpoint, network, identity and cloud information into the investigation. An endpoint is a device such as a laptop or server; identity information concerns accounts and sign-ins. Seeing related activity together helps your team consider an alert in the context of the environment where it occurred.
AI-led investigation
AI analyses alerts alongside behaviour, asset information and related events. The purpose is to build a clearer explanation of suspicious activity and support decisions about what needs attention. Routine activity and incomplete evidence need to be considered too, rather than treating every alert as a confirmed incident.
Controlled automated response
Supported actions can include isolating an endpoint, blocking a malicious connection or revoking a session. The service acts within the permissions and response policy agreed with you. A supported integration and an agreed action boundary are both needed before a response can be automated.
Specialist escalation
Uncertain, sensitive or higher-impact situations can be escalated for human judgement. Our cyber security specialists help assess the findings, with your team involved where business knowledge or operational consequences require a customer decision. The escalation arrangements are part of the service design.
Visibility and reporting
Use alerts, investigation findings and response records to understand what was detected and why action was taken. These records support operational review and audit evidence. Agree the visibility and reporting your team needs so it can follow an investigation beyond the initial alert and identify outstanding decisions.
Investigation in context
Understand the activity behind an alert
Your organisation may already have tools that generate useful alerts. The remaining work is often connecting those alerts to the people, devices and services involved, then deciding whether the activity needs a response. An alert count on its own does not answer those questions.
The service uses information available from the connected systems to examine behaviour and related activity. An unusual sign-in, for example, needs context: the account involved, the device it used and other activity around the event. That context helps inform the investigation and the next step.
A useful investigation helps your team work through three practical questions:
- What was observed? Identify the activity and the systems or accounts involved.
- Why does it need attention? Consider related events and the behaviour expected in that environment.
- What is the next permitted step? Use the agreed response policy to distinguish an available action from a decision that needs a person.
We review integrations and coverage when defining the service, so you understand which information will be available to support an investigation.
Two ways to deploy
Start with the capability you have
The right route depends on the systems already in place, the gaps you need to address and the responsibilities your team wants to retain.
We recommend an approach after reviewing your environment. Compatibility, coverage and responsibilities are checked for the proposed service, rather than assumed from a product category.
Automation with control
Agree the boundaries before action is taken
Automation needs to reflect how your business operates. During service design, we agree which actions are permitted, which need approval and when an issue should be escalated. That includes the consequences of acting on the affected system, as well as the security finding itself.
Choose where an automatic response is appropriate
An agreed policy can permit a supported response without asking your team to make the same routine decision each time. Available actions can include endpoint isolation, malicious connection blocking and session revocation. The integration, permissions and circumstances determine which actions are available in your environment.
Keep people involved in consequential decisions
Disconnecting a business-critical server could interrupt a service even when a security concern needs attention. That is the kind of operational context to address in advance: which systems require special handling, who can approve a disruptive action and how the right person is brought into the decision.
Make data and access requirements part of the design
Review where information is stored and processed, who can access it and any restrictions your organisation needs. Data residency is more than the location of a server: processing and support access must also be considered. The available arrangement needs to be confirmed for your proposed service.
Detection and response depend on coverage, available information and the agreed service scope. No service can guarantee that every threat will be detected or every incident prevented.
Visibility your team can use
Follow the investigation, not just the alert count
When reviewing an incident, your team needs to understand the finding, the decision behind a response and what still needs attention. Investigation and response records help connect those stages, instead of leaving the review at a total number of alerts.
- Investigation findings: what was identified and the context considered.
- Response records: the action taken and the reason recorded for it.
- Customer involvement: decisions and follow-up that require your team’s knowledge or approval.
Agree the record access and reporting arrangements during service design, including what IT, security and business stakeholders need to review. The aim is to give the relevant people useful evidence for operational reviews and their own assurance work.
Why CloudCoCo
Connect cyber defence to the way you work
CloudCoCo brings the discussion back to your systems, people and priorities. We help you select a deployment approach, agree service boundaries and connect security operations to your wider IT environment. The starting point is the capability you need and the responsibility your team wants to retain.
Discuss your priorities
Tell us where your team needs support: the alerts taking time, gaps in coverage or decisions that are difficult to make. Bring an outline of your current tools and the outcomes you want to work towards.
Review your environment
Work through the relevant systems, supported integrations, access needs and operational dependencies. Include data-location restrictions and the people who need to be involved when an action could affect the business.
Agree the service scope
Define the deployment approach, permitted actions, escalation responsibilities and visibility required. You can then review the proposed scope, understand the responsibilities on each side and resolve outstanding decisions before proceeding.
Explore our wider cyber security services and managed IT services.
Your questions
Frequently asked questions
Can this work with our existing security tools?
Yes, where supported integrations are available. We review the products you use, the information they can supply and the response actions they support. The aim is to retain useful investments where they fit the proposed service. We confirm compatibility for your environment rather than promising support for every product.
What response actions can be automated?
Examples include isolating an endpoint, blocking a malicious connection and revoking a session. An action must be supported by the connected system and permitted by your agreed response policy. Systems with significant operational consequences may need different approval or escalation arrangements from routine devices.
When are human specialists involved?
Uncertain or sensitive findings and situations requiring wider judgement can be escalated to specialists. Your team remains involved where business knowledge, approval or operational consequences require a customer decision. Escalation ownership and availability are agreed as part of the service scope, rather than inferred from continuous platform monitoring.
Can the service accommodate our data residency requirements?
We review your requirements during service design and confirm the deployment options available. Storage, processing locations, access and support arrangements need to be considered together. Any location-specific requirement must be checked against the proposed service; UK hosting alone would not establish that all processing and access remain in the UK.