Contact Centre

Our scalable cloud call centre helps you deliver personalised service no matter how many clients you have

Why does your business need Contact Centre services from CloudCoCo?


In today's fast-paced business world, customer service is paramount. Businesses need to be available to their customers 24/7 and provide exceptional support across multiple channels. This is where contact centre services come in, providing a centralised platform for businesses to manage customer interactions across multiple channels.

CloudCoCo's cloud-based contact centre service is a cost-effective and efficient way to manage customer interactions. With this service, businesses can streamline their support processes and provide timely responses to customer inquiries and concerns.

There are several benefits to having a contact centre including:

  • Centralised platform
  • Efficient and streamlined.
  • Manage phone, email, live chat and social media.
  • Enhances customer experience.
  • Intelligent call routing.
  • 24/7 availability
  • Personalised and tailored service.
  • Improve customer satisfaction levels.
  • Improved response times.


On average 59% of consumers have a higher customer service expectation than they did a year ago.* Make sure you stay ahead of the curve with our cloud call centres.



Features of Cloud-Based Contact Centres:

  • Affordable out-of-the-box installation that works with existing infrastructure.
  • Excellent uptime and speed.
  • Highly scalable. Allowing you to add or remove phone lines as needed, based on ever-changing business requirements.
  • Seamless conversations across multiple channels and departments.
  • Streamlined customer service operations in one easy-to-use platform.

With CloudCoCo as your SIP trunk provider,you’ll enjoy:

Easy Scalability

Add or remove users and computing resources on demand.

Seamless Business Communications

All channels and apps (voice, text, social media, CRM software, etc.) streamlined on a single platform

Advanced Features

Auto-attendant, IVR, in-depth analytics and more.

Reliable Cloud Backups

With agents who can work from any location, on any device!

Time and Cost Savings

Eliminate hardware and physical infrastructure purchases, system maintenance and only pay for what you need.

Easier compliance

Customise security policies and procedures from a user-friendly dashboard to keep up with evolving regulations.


It’s a comprehensive set of customer service apps and tools, hosted in the cloud, so agents can serve clients from anywhere with the latest capabilities. Customers will enjoy better, faster experiences while the organisation can reduce IT costs and maintenance burdens.

It’s a cloud-based software that streamlines customer service operations into a single platform, no matter where agents are located. Organisations can increase customer service efficiency and effectiveness, while controlling or even reducing expenses.

Cloud telephony differs from traditional phone systems in that it uses the internet to transmit voice and data signals, while traditional phone systems use physical phone lines. Cloud telephony is typically more cost-effective and scalable than traditional phone systems, and it can be accessed from anywhere with an internet connection.