Service Desk

An easy-to-use single point of contact for IT service management across your organisation

Simplify complex IT service management and planning across all business processes

IT operations are increasingly complex and vital to your business success. So when there is a malfunction, a new service requirement or other IT change, you need fast communication with your IT managers, synchronisation across departments and maximum visibility. Otherwise, your business will be held back by prolonged downtime, inefficient IT operations and management and frustrated employees.

CloudCoCo’s managed Service Desk is your solution. You can easily manage and interact with dynamic, organisation-wide IT services and staff. This includes resolving technical incidents, requesting and implementing a new service and checking performance analytics. Our managed Service Desk ensures your IT systems operate smoothly, increase efficiency and always align with your strategic needs and goals.

A CloudCoCo Service Desk delivers:

Easier communication with a single point of contact for all things IT-service related

More value from your IT with SLA management and proactive prevention of costly problems

Smarter decisions from greater analytics and visibility into your IT services and performance

Time savings thanks to task automation and a self-service portal and knowledge base for faster resolutions

Improved change management as IT services and business processes are better aligned

Better end-user and customer experiences from our flexible first to third line support that fills gaps wherever needed


Some of the efficiency-enhancing features of our Service Desk include:

  • SLA and contract management
  • Incident management
  • Field service management
  • Easy reporting and analytics
  • Asset management
  • Task management
  • Service catalogue