IT Service Desk

Our IT Service Desk support that gives your employees more resources and less stress

Top-tier IT support that continually pays for itself

Expanding IT environments, endless updates, unpredictable service disruptions and other obstacles exponentially increase the potential for IT problems and skyrocketing support requests. This can overwhelm your IT team, drain your resources, diminish service levels and hurt user and customer experiences. But a Complementary Service Desk solution from CloudCoCo can help.

You can also visit our IT Support page for further information

CloudCoCo’s managed Service Desk is your solution. You can easily manage and interact with dynamic, organisation-wide IT services and staff. This includes resolving technical incidents, requesting and implementing a new service and checking performance analytics. Our managed Service Desk ensures your IT systems operate smoothly, increase efficiency and always align with your strategic needs and goals.

We provide add-on Service Desk support to complement your existing IT team. Our custom levels of support are based on your requirements for all types of service desk needs, from handling small technical issues remotely to emergency on-site support. You’ll enjoy a more efficient IT team, more productive employees and higher levels of IT service, all for less than hiring an expensive in-house technician.

With our seamless integration, you'll quickly benefit form:

Better user and customer experiences with improved service levels and a simple, intuitive platform

Increased productivity with faster issue resolution and improved ticket handling efficiency

Improved business continuity from 24/7 coverage that keeps you in business if you're hit by data loss, server failure or any other disaster

Greater cost-effectiveness with expert IT support and increased capabilities, minus the in-house expenses

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Your IT services are in good hands with our:

  • Fast remote and on-site support
  • Flexible service levels to meet your changing needs
  • Guaranteed response times
  • Blended service that enhances your existing team
  • Overflow service to handle unpredictable ticket surges
  • Emergency services to quickly recover from any incident
  • Customer service expertise
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Some of the efficiency-enhancing features of our Service Desk include:

  • SLA and contract management
  • Incident management
  • Field service management
  • Easy reporting and analytics
  • Asset management
  • Task management
  • Service catalogue