DEVICE LIFECYCLE
MANAGEMENT

– Procurement

Working with you, we will select a range of devices and accessories that best suit the needs of your colleagues and their varied roles. As to not be restricted to using certain manufacturers, if you have alternative vendors that you wish to use, we can assist you in picking the best devices from them. This includes all major brand names from Lenovo and Dell to Samsung and Apple.

Subject to your approval, CloudCoCo are able to offer accessory packs to go alongside your new devices or will allow you to gain access to an online catalogue of pre-approved accessories available to order immediately.

CloudCoCo have excellent relationships with a wide range of distributors to provide you with hardware services. Our team actively seek out the most competitive prices across our preferred suppliers list, ensuring that you get the best up-to-date price possible. MoreComputers, an online hardware retailer, was acquired by CloudCoCo in August 2021 which has increased our buying capabilities. As a CloudCoCo customer, you will have access (upon request) to a customer portal where hardware can be purchased at any time with no personal intervention and invoices going directly to your finance team. Customers have found that by using this service, they are benefiting from the latest devices and a quick turnaround, meaning that there’s little downtime for the running of their business.

Your new devices and accessories can be provided via outright purchase or through a leasing scheme. Once ordered, devices and accessories will be sent to our secure facility, asset managed on the Configuration Management Database and stored for when you need them.

– Build and Configure

When a device is required by a single user, (e.g. a new starter) or if many devices are required for multiple users (possibly as part of a company-wide technology refresh), CloudCoCo will take the units from stock, then build and configure them as part of a pre-agreed configuration.

We will work with you to create and securely store software to meet the requirements of your organisation, colleagues and the device models agreed. This includes the Operating System (OS) as well as standard applications to be loaded onto the new device.

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– Deploy

CloudCoCo will arrange all shipping regardless of whether this is to home workers or a central office, ensuring devices get to the right place on time. As an additional service, CloudCoCo can provide staff to ‘walk the floors’, delivering devices to desks.

We will provide any advice and guidance to help familiarise the user with their device, as well as training, user manuals and support contacts as an additional service.

CloudCoCo can also run ‘Tech Bars’ in convenient central locations where employees can pick up their devices and ask any questions.

All deployed devices will be asset managed throughout its journey, updating its record on the Configuration Management Database (CMDB) so it can be tracked, and its status communicated to you. Helping people quickly get up and running with their new devices is key to a business.

– Manage

As part of an additional service, CloudCoCo will manage the ongoing performance and availability of devices on the customer’s behalf. Everything required to resolve any device issue, from the moment it’s identified through to resolution.

If needed, our 24/7/365 UK-based IT support team is always on-hand to correct any issues you may have.

Once a request is delivered to our IT Support team, the issue will be investigated and worked on to resolve. Where issues need to be resolved on-site, CloudCoCo can deploy the most suitably qualified field engineer.

Through additional contracted services, CloudCoCo can also take responsibility for scheduled maintenance tasks and change-management programmes. For example, making sure patching is up to date, as well as software asset management services.

Through our specialist security teams, we can also manage all aspects of your organisation’s Cyber Security.

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– Refresh and Upgrade

When assets are coming to an end of their typical lifespan, they become less effective and not fit for purpose which can be detrimental to the running of a business and the security of those devices. A refresh and upgrade program can be implemented, extending the life of devices by moving to a new OS version or updating components.

– Redeploy

Many devices no longer required by their original user are still serviceable and can deliver further value. When a device can be used elsewhere within the customer’s business, CloudCoCo can support its redeployment to a new user. If there is no longer a requirement that can be satisfied with the device, we will securely prepare the device for sale to a third party.

Ensuring that the data on the device that needs to be retained is removed, encrypted and securely stored. All data is then wiped from the device in accordance with recognised industry best practice. Any damage is repaired, with the device packaged and stored; ready to be sent out again.

When a new colleague joins your team and needs devices, it will enter the ‘build and configure’ process to be deployed as if it were a new device.

– Retire

CloudCoCo will ensure that the data on the device that needs to be retained is removed safely, encrypted and securely stored with a certificate produced to confirm that the unnecessary data has been destroyed. The device is then removed and destroyed with secure destruction and compliance to electronic waste disposal regulations. We always aim to re-sell and re-home these devices through charitable organisations in the first instance.